PRIVACY POLICY – ASTROZIN
1. Introduction
Welcome to Astrozin (“we,” “our,” “us”). This Privacy Policy explains how we collect, use, store, share, and protect your personal information when you access or use our website, services, consultations, courses, and digital offerings.
By using Astrozin services, you agree to the terms of this Privacy Policy.
We are committed to maintaining the confidentiality, integrity, and security of your personal data.
2. Information We Collect
We collect only the information necessary to provide and improve our services. This may include:
A. Personal Information
- Full name
- Mobile number / WhatsApp number
- Email address
- Date of birth
- Time of birth (if provided)
- Place of birth (if provided)
B. Transaction Information
- Payment confirmation status
- Transaction ID (generated by payment gateway)
- Payment method type (UPI/card/net banking via gateway)
⚠️ We do NOT store:
- Card number
- CVV
- UPI PIN
- Net banking credentials
All sensitive payment data is handled securely by third-party payment gateways.
C. Communication Data
- Messages sent via WhatsApp, email, or website forms
- Support queries and consultation details shared voluntarily by users
D. Technical Data (Automatically Collected)
- IP address
- Device type and browser information
- Pages visited and time spent (analytics data)
- Cookies and usage data
3. How We Use Your Information
We use collected data strictly for legitimate business and service purposes, including:
- Providing astrology, numerology, and spiritual consultation services
- Generating personalized reports and readings
- Scheduling and managing consultations
- Processing payments and verifying transactions
- Providing customer support
- Sending service-related updates or communication
- Improving website performance and user experience
We do NOT use your data for unrelated purposes.
4. Data Sharing & Disclosure
We do NOT sell, rent, or trade your personal information.
However, we may share limited data with:
A. Service Providers
- Payment gateway providers (for secure transactions)
- Hosting and cloud service providers
- Communication platforms (WhatsApp/email tools)
B. Legal Requirements
We may disclose data if required:
- By law
- By government authority
- For fraud prevention or legal compliance
5. Data Security
We take reasonable technical and organizational measures to protect your data from:
- Unauthorized access
- Alteration
- Disclosure
- Loss or misuse
However, no online system is 100% secure, and users acknowledge this inherent risk.
6. Data Retention
We retain user data only for as long as necessary for:
- Service delivery
- Legal compliance
- Dispute resolution
- Internal record keeping
After this period, data may be securely deleted or anonymized.
7. Cookies Policy
Astrozin may use cookies and similar technologies to:
- Improve user experience
- Understand website traffic and behavior
- Enhance performance and personalization
Users can disable cookies in their browser settings, but some features may not function properly.
8. Third-Party Services
We may use third-party services such as:
- Payment gateways (Razorpay/Stripe/UPI processors)
- Analytics tools (for website performance)
- Communication tools (WhatsApp, email services)
These third-party platforms operate under their own privacy policies. Astrozin is not responsible for their independent practices.
9. User Rights
Depending on applicable laws, users may have the right to:
- Access their personal data
- Request correction of inaccurate data
- Request deletion of data (subject to legal/operational requirements)
- Withdraw consent for communication (where applicable)
Requests can be made via our official contact email.
10. Data Protection for Minors
Astrozin services are intended for users aged 18 and above.
We do not knowingly collect personal data from individuals under 18 years of age without parental or guardian consent.
11. International Data Transfer
If applicable, your data may be processed or stored on servers located outside your country. By using our services, you consent to such transfer.
12. Limitation of Responsibility
While we take strong precautions, Astrozin shall not be responsible for:
- Unauthorized access due to external cyber incidents
- Data breaches beyond reasonable control
- Third-party platform failures (payment gateways, messaging apps, etc.)
13. Updates to Privacy Policy
Astrozin reserves the right to modify this Privacy Policy at any time. Updates will be posted on this page with a revised effective date.
Continued use of services after changes implies acceptance of the updated policy.
14. Contact Information
For any privacy-related queries or requests, you may contact:
📧 Email: Support.astrozin@gmail.com
📱 WhatsApp Support: +91 9111737518